Terms and Conditions

Company Details

Trading Name: Australian Revenue Management Association Pty Ltd t/as ARMA and/or ARMA – Revenue Management Association

ABN: 44160999262

Country: Australia

Email: info@revenuemanagement.com.au

1. ACCEPTANCE OF TERMS

By accessing, downloading, installing, or using Australian Revenue Management Association Pty Ltd t/as ARMA and/or Melissa Kalan and/or APAC Revenue Management Association services, whether or not you become a registered user (“User”, “You”, “Yourself”, “Your”), You agree to be bound by these Terms, which You acknowledge that You have read and understood.

We reserve the right, at Our sole discretion, to change, modify or otherwise alter these Terms at any time. You must review these Terms on a regular basis to keep Yourself informed of any changes.

We may discontinue or make changes to the content of this site and the network at any time. Any dated information included in this site is current at the date of publication only, and we will not have any obligation or responsibility to update or amend such information.

Australian Revenue Management Association Pty Ltd t/as ARMA provides online and face to face training on revenue/yield management principles, is a commercial entity with a subscription based model supporting a network of revenue and yield management professionals, and provides industry events and networking opportunities.

2. EARNINGS AND INCOME DISCLAIMER:

Australian Revenue Management Association Pty Ltd t/as ARMA cannot and does not make any guarantees about your ability to get results or earn any money with our ideas, information, tools, or strategies. You should know that all products and services by our company are for educational and informational purposes only. Nothing on this page, any of our websites, or any of our content or curriculum is a promise or guarantee of results or future earnings, and we do not offer any legal, medical, tax or other professional advice. Any financial numbers referenced here, or on any of our sites, are illustrative of concepts only and should not be considered average earnings, exact earnings, or promises for actual or future performance. You alone are responsible and accountable for your decisions, actions and results , and by your registration here you agree not to attempt to hold us liable for your decisions, actions or results, at any time, under any circumstance. The information is generic in nature and we take no responsibility for its usage. By accessing and using this website you acknowledge that you have read these conditions and agree, without limitation, to be bound by them.

Any and all forward looking statements here or on any of our sales material are intended to express our opinion of earning potential. Many factors will be important in determining your actual results and no guarantees are made that you will achieve results similar to ours or anybody else’s, in fact no guarantees are made that you will achieve any results from our ideas and techniques in our material.

3. Hours of Operation

Australian Revenue Management Association Pty Ltd t/as ARMA open Monday – Friday 8a.m. – 5p.m Australian Central Standard Time (ACST).

We close for all government observed holidays

These policies and procedures apply to all Australian Revenue Management Association Pty Ltd t/as ARMA products sold on this site or any other site owned by Australian Revenue Management Association Pty Ltd t/as ARMA that includes a link to this page.

3.Cancellations – Subscriptions, Event Tickets

Monthly Membership/Subscription when offered:

Your membership, will continue month-to-month unless and until you cancel your membership or we terminate it. You must have Internet access and provide us with a current, valid, accepted method of payment to use membership service. We will bill the monthly membership fee to the payment method used when signing up unless updated or changed by subscriber. You must cancel your membership before it renews each month in order to avoid billing of the next month’s membership fees to your Payment Method. You may cancel your membership at any time.

Yearly Subscriptions:

There are no refund requests provided for yearly subscription purchases.

Event tickets:

This includes the annual APAC Revenue Management Summit, Commercial Strategy Forums and face to face training workshops, no refunds on cancellations for no-shows. You may send another person in your place after advising the event host. Australian Revenue Management Association Pty Ltd and/or ARMA, takes no responsibility for any loss or damage to personal equipment and/or property brought to the training venues and left unattended at the venues.

Events are for persons over the ages of 18 years only.

4. Terms of Subscription Renewal

Renew automatically at the stated retail price until the subscription buyer notifies the company that they wish to cancel.

5. Discount Policy

From time to time, we will offer our members/subscribers and our broader community of trained professionals the opportunity to purchase additional products and services at a discount rate. To be eligible for this discount, the customer must me a member in good standing at the time of purchase. No rebates or partial refunds will be offered if a customer purchases a training or event ticket, and then joined, because these discount are intended to be a benefit for active members, and not an enticement for new members.

In the event that a member purchases an item that was eligible for a discount, if the member notifies our Customer Care department within 30 days of the purchase, a partial refund for the discounted amount will be offered. If the available discount is not reported within 30 days, a credit for additional purchases will be offered, but note that no refunds or credits will be offered after 12 months from the date of purchase.

LIMITATION ON LIABILITY.

Australian Revenue Management Association Pty Ltd and/or ARMA AND ALL CONTENT AND SOFTWARE ASSOCIATED THEREWITH, OR ANY OTHER FEATURES OR FUNCTIONALITIES ASSOCIATED WITH, ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. Australian Revenue Management Association Pty Ltd and/or ARMA DOES NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF THE ARMA ONLINE YIELD ACADEMY WILL BE UNINTERRUPTED OR ERROR-FREE.

Australian Revenue Management Association Pty Ltd and/or ARMA is not responsible for any problems or technical malfunction of any network or lines, computer online systems, servers, or providers, computer equipment, software, failure of any e-mail or redemption to be received by Australian Revenue Management Association Pty Ltd t/as and/or ARMA on account of technical problems or traffic congestion online or on the Internet or at any Web site, or any combination thereof including any injury or damage to customer’s or any other person’s computer related to or resulting from downloading or streaming any materials consistent with this agreement or subsequent use of any Australian Revenue Management Association Pty Ltd t/as and/or ARMA owned web properties. If, for any reason, the stream is not capable of running online as planned, including infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures, or any other causes beyond the control of Australian Revenue Management Association Pty Ltd t/as and/or ARMA which threatens or corrupts or adversely affects the administration, security, fairness, integrity or proper conduct of a live stream offer, Australian Revenue Management Association Pty Ltd t/as and/or ARMA, reserves the right, in its sole discretion, to cancel, terminate or suspend the offer and/or any subscription. ANY ATTEMPT BY YOU TO DELIBERATELY DAMAGE ANY WEB SITE OR UNDERMINE THE LEGITIMATE OPERATION OF THIS OFFER OR BREACH COPYRIGHT LAWS ON OWNED TRAINING MATERIALS AND INTELLECTUAL PROPERTY MAY BE A VIOLATION OF CRIMINAL AND CIVIL LAWS AND SHOULD SUCH AN ATTEMPT BE MADE, Australian Revenue Management Association Pty Ltd t/as and/or ARMA WILL DISQUALIFY YOUR ATTEMPTED REDEMPTION AND RESERVES THE RIGHT TO SEEK DAMAGES FROM YOU TO THE FULLEST EXTENT PERMITTED BY LAW.

8. Your Account

You agree to provide accurate and complete information when you register with, and as you use Australian Revenue Management Association Pty Ltd t/as and/or ARMA, and you agree to update your account information to keep it accurate and complete. You agree that Australian Revenue Management Association Pty Ltd t/as and/or ARMA may store and use the information you provide for use in maintaining and billing fees to your Account.

9. Social Media Groups and Communities

Business owners of all levels are welcome here. We have community members of all skill and experience levels, from college students to industry professionals to multi-million dollar enterprises.

We want people to feel safe when using our groups and forums. For that reason, we’ve developed a set of community guidelines, outlined below. These policies will help you understand what type of sharing is allowed in our private groups and communities, and what type of content may be reported to us and removed. Because of the diversity of our global community, please keep in mind that something that may be disagreeable or disturbing to you may not violate our community guidelines.

Business owners of all levels are welcome here.

We have members of all skill and experience levels, from college students to industry professionals to multi-million dollar enterprises.

Keep it respectful

Comments that are inappropriately negative, rude, or attacking will be deleted, removed, or we will ask you to revise your thoughts. Everyone is here to learn and grow, so anything violating that will be removed.

No pitching to the group

We have a strict ‘no shopping for customers’ policy in our groups. This includes pointing people to blog posts with your offers/affiliate offers and publicly asking members to join your own Facebook groups or communities. Be cautious of unsolicited private messages to group members. If we get multiple complaints that you or someone else is using private messages to make unsolicited pitches to members, you may be asked to leave. You should view the group as your peers, not your leads.

No gated content

Content posted in the groups cannot be used to harvest leads in any way. If you need a feedback or a review, post the direct PDF, document, or screenshot. Don’t require people to opt-in to view.

Respect confidentiality

Content gathered in our online community groups cannot be collected, repackaged, and/or shared outside the group. Every member of our communities has a right to privacy and the right to feel safe that their questions, answers, and experiences remain privy to group members only.

Keep it on topic

We reserve the right to remove posts based on off-topic content or offensive content.

Partnering with other members

Access to this group does not mean that Australian Revenue Management Association Pty Ltd t/as and/or ARMA endorses anyone’s products or services. Please be cautious and do your due diligence when partnering with anyone in the group – don’t assume everyone is trustworthy.

Report posts that are breaking group policies

Due to the large amount of people in our groups and communities, it’s sometimes difficult for us to catch everything. If you see a post that is questionable, please report it, tag our community manager in the comments, or reach out to our community manger directly via private message so our team can review them.

Breaking the rules

If you are deemed to be breaking the rules of the group, Australian Revenue Management Association Pty Ltd t/as Melissa Kalan and/or APAC Revenue Management Association and/or ARMA reserves the right to remove you from all social media groups that the offending behaviour has occurred within.

10. INTELLECTUAL PROPERTY

You agree that Australian Revenue Management Association Pty Ltd t/as and/or ARMA , including but not limited to Australian Revenue Management Association Pty Ltd t/as and/or ARMA products and services, graphics, user interface, audio clips, video clips, editorial content, templates and the scripts and software used to implement Australian Revenue Management Association Pty Ltd t/as and/or ARMA, contains proprietary information and material that is owned by Australian Revenue Management Association Pty Ltd t/as and/or ARMA and/or its licensors, and is protected by applicable intellectual property and other laws, including but not limited to copyright. You agree that you will not use such proprietary information or materials in any way whatsoever except for use of the Australian Revenue Management Association Pty Ltd t/as and/or ARMA in compliance with this Agreement. No portion of the Australian Revenue Management Association Pty Ltd t/as and/or ARMA may be reproduced in any form or by any means, without expressed written permission from Australian Revenue Management Association Pty Ltd t/as Melissa Kalan and/or APAC Revenue Management Association and/or ARMA. You agree not to modify, rent, lease, loan, sell, distribute, or create derivative works based on the Australian Revenue Management Association Pty Ltd and/or ARMA in any manner, and you shall not exploit the Australian Revenue Management Association Pty Ltd t/as and/or ARMA brand in any unauthorised way whatsoever, including, but not limited to, by trespass or burdening network capacity.

All copyrights in and to Australian Revenue Management Association Pty Ltd t/as and/or ARMA (including the compilation of content, postings, links to other Internet resources, and descriptions of those resources) are owned by Australian Revenue Management Association Pty Ltd t/as and/or ARMA, who reserve all their rights in law and equity. THE USE OF ANY PART OF Australian Revenue Management Association Pty Ltd t/as and/or ARMA, EXCEPT FOR USE OF Australian Revenue Management Association Pty Ltd t/as and/or ARMA AS PERMITTED IN THIS AGREEMENT, IS STRICTLY PROHIBITED AND INFRINGES ON THE INTELLECTUAL PROPERTY RIGHTS OF OTHERS AND MAY SUBJECT YOU TO CIVIL AND CRIMINAL PENALTIES, INCLUDING POSSIBLE MONETARY DAMAGES, FOR COPYRIGHT INFRINGEMENT.

Australian Revenue Management Association Pty Ltd t/as and/or ARMA, The ARMA online ARMA Academy, YIELDMAX , The globally recognised ARMA Certificate in Revenue Management Foundations (Hospitality) RM course, The nationally accredited “Course in yield management fundamentals” (109400NAT), APAC Revenue Management Summit, Checking in with RM live “Doing Days”, and any other Australian Revenue Management Association Pty Ltd t/as and/or ARMA trademarks, service marks, graphics, and logos used in connection with Australian Revenue Management Association Pty Ltd t/as and/or ARMA are trademarks or registered trademarks of Australian Revenue Management Association Pty Ltd t/as and/or ARMA.

The material contained in this site, including our name, logos slogans, data, information, graphics, underlying software, are protected by copyright, trademark and other intellectual property laws, are owned by us and our licensees and are available for your use only.

You must not copy, modify, alter, download, publish, broadcast, distribute, sell or transfer any such materials unless expressly provided for in these Terms and Conditions or with our express permission. All rights not expressly granted herein are reserved. Downloading of any information, content or images from our website does not transfer any right or ownership of such information, content or images to you and such information, content or images may be used solely in accordance with these Terms and Conditions is the copyright of Australian Revenue Management Association Pty Ltd t/as and/or ARMA and is protected by Australian and international copyright laws.

The site and the data in it are supplied solely for informational use. Apart from permitted uses under the Copyright Act 1968 (Cth), and, except for the temporary copy held in your computer’s cache and downloading for private use, no part of the material or data contained in this site may be reproduced, altered, transmitted or re-used for any purpose whatsoever without the written permission of Australian Revenue Management Association Pty Ltd t/as and/or ARMA.

11. Payments

All payments for products discussed on this website are to be made in Australian Dollars(AUD). All AUD advertised pricing excludes GST unless stated otherwise.

13. Privacy

Our Website is committed to the protection of personal information provided to us. Our Website follows various principles concerning the collection, storage and use of personal information as contained in the Australian Privacy Principals contained in Privacy Act (1988)(Cth). A copy of our privacy policy can be found on our Privacy Policy.

14. Links to Third Party Websites

Links to other websites may be provided from this site. In those circumstances we have no control over the content of those third party websites. We make no express warranties concerning the content of those other sites. In particular we do not warrant the accuracy, completeness or reliability of those sites for a particular purpose, nor do we warrant that such sites or their content are accurate, complete, current, or free of defects including but not limited to, viruses or other harmful elements. The user of this site will assume all risks and costs arising from the use of any website linked to this site.

15. Indemnification

You agree to indemnify and hold harmless Australian Revenue Management Association Pty Ltd t/as and/or ARMA and any affiliated organisations, and its directors, officers and employees from any claim or demand including reasonable legal fees, made by any third party due to or arising out of your use of this site or any violation of these Terms and Conditions.

17. Applicable Law

These Terms and Conditions shall be construed and governed by the laws of New South Wales, Australia. Further, any dispute arising from these Terms and Conditions or a breach of any agreement between us and you will be governed by the laws of New South Wales, Australia. As a user of this website and our services you submit to the exclusive jurisdiction of the courts of New South Wales, Australia and the federal courts of Australia.

Customer Service:

If you have questions or comments regarding Australian Revenue Management Association Pty Ltd t/as and/or ARMA products or services, please email us at info@revenuemanagement.com.au

Your Feedback:

We welcome enquiries or feedback on Our Website or any ideas you may have. Unless specifically stated by you we shall treat any information you provide us with, as non-proprietary and non-confidential.