Melissa Kalan is an inspiring woman and a phenomenal businessperson. Our paths have met many times through revenue and education, where Melissa has mentored me with hotel performance, taught me for my University Graduate Certificate, shared the stage with presenting at hotel conferences and hosted me at her ARMA Revenue Conferences.
Melissa, with her calm friendly demeanor, can manage many areas at once and achieve them all in a professional efficient manner, guaranteeing Directors or Owners the best performance possible. Melissa walks the talk delivering excellent service, communication and results to any colleagues or customers she interacts with. She is highly regarded in industry for both her knowledge, experience, and professionalism.Felicity Arthur, General Manager SKYE Suites, Sydney
“Thank you, Melissa and team, for an excellent two-day Summit, great speakers from the industry and a chance to meet market leading vendors/partners. No doubt, we are taking away a lot more than we had expected before coming up. Look forward to the next one”Vic Namasivayam, General Manager Grad Papua Hotel
“My team attended a workshop with Melissa Kalan, and after applying some of the strategies learnt we have seen an increase in revenue well in excess of $100K. We have been yielding the same way for well over 10 years and never have we seen a spike in revenue quite like this. We are thrilled with the results”
– LORRAINE GOLIGHTLY, OWNER OPERATOR BIG4 BEACON RESORT
“Melissa was of great value to our accommodation group. She identified very quickly significant opportunities and through clear communication, our team were able to implement efficiently & effectively. The gains we made were significant – but more importantly the permanent changes that we made, have generated a great last return, and helped facilitate the recent successful expansion of our accommodation group.Eoin Loftus – CEO Majestic Hotels
Over the past 6 years I have had the pleasure of working with Melissa on many occasions – both as a client of hers and as a speaker at her highly regarded conferences. Melissa is one of the key leaders in the growth and understanding of revenue management. For many businesses, revenue management can be extremely complex and challenging.
Melissa has the unique ability of translating the complex into the practical. Many tourism businesses have seen very strong revenue growth due to the advice and guidance of Melissa.Steven Wright, CEO BIG4 Holiday Parks Australia